With services like Help Desk and Call Centre the customer may receive an integrated support for systems and applications, organized in different levels as needed (users, applications, systems).
The services are activated through a contract that can be annual or with a customized ticket subscription. The service is supplied either on the phone or through remote control, or with an intervention on-site at the customer premises.
According to the configuration chosen, with this service you can have the following:
The service is based on a Service Level Agreement (SLA) that allows the customer to monitor and check the performance of the service supplied.
Reggiani is adopting a sophisticated system “Helpdesk Advanced” which is able to monitor the tracking of received calls and to guarantee a punctual and exact support, to meet customer’s expectations.
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REGGIANI obtained Certificate for Quality Management System according to the UNI EN ISO 9001:2008 requirements: Software engineering and IT system integration and development.
Report Audit N° 3330 23XU G0
Registration N° TIC 15 100 31779
Via Alighieri, 50
21010 Brezzo di Bedero (VA) - Italy
Tel. +39 0332.546401
Fax +39 0332.546452
artigrafiche@reggiani.it
Via Rovera, 40
21026 Gavirate (VA) - Italy
Tel. +39 0332.755300
Fax +39 0332.755356
divisioneIT@reggiani.it
Via Rovera, 40
21026 Gavirate (VA) - Italy
Tel. +39 0332.755300
Fax +39 0332.755331
info@reggiani.it
P.Iva IT 00214430126
Registro Imprese Varese e C.F. 00214430126
R.E.A. Varese n. 113715
Capitale Sociale € 700.000 i.v.
